Kracke Consulting - Ideas, Solutions, Execution
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LOUISIANA FAMILY RECOVERY CORPS
[ objective ]
Establish a fully functional call center to provide case management services for Louisiana residents displaced out of state by Hurricanes Katrina and Rita. Name, brand and promote the program to multi-state audiences.

[ profile ]
The Louisiana Family Recovery Corps (Recovery Corps) is an independent, non-profit organization created in the aftermath of Hurricanes Katrina and Rita to address the humanitarian recovery needs of affected and displaced Louisiana families. With more than 80 partners nationwide, the Recovery Corps coordinates with human service organizations to ensure unmet needs or gaps in delivery are addressed effectively and efficiently.

[ role ]
Serve as project manager for entire initiative, working with staff and partner organizations.
Direct solicitation process for call center provider including the preparation of bid specifications, requirements, evaluation and selection.
Direct solicitation process for communications firm including the preparation of bid specifications, requirements, evaluation and selection.
Manage and consult with the call center provider to determine appropriate strategy and architecture for call center choreography, script sequence and staffing.
Manage and consult with communications firm on creative development and message positioning for marketing and media strategy for multi-state markets.
Provide general strategic support for organization.